OperatorFlowAI

Privacy Policy

Last Updated: August 20, 2026

1. Introduction

Operator Flow AI, LLC ('OFAI,' 'we,' 'us,' or 'our') is a Texas limited liability company that provides AI-driven digital marketing and lead management services to businesses. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at operatorflowai.com or otherwise provide information to us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you: (a) contact us through our website or by email; (b) enter into a service agreement with us; (c) communicate with us via email, phone, or SMS; or (d) provide business information necessary to deliver our services.

This may include your name, business name, email address, phone number, business address, information about your business operations relevant to the services we provide, and any additional information you include in a message or inquiry.

2.2 Information Collected Through Service Delivery

In the course of providing digital marketing and lead management services, we may access, process, or store information belonging to your business or your customers, including contact records, lead data, and communications data. This information is processed solely to deliver the services outlined in your service agreement.

2.3 Payment Information

Payment transactions are processed through Stripe, a third-party payment processor. We do not directly collect or store credit card numbers or banking information. Stripe's privacy policy governs the handling of your payment data. You can review Stripe's privacy policy at stripe.com/privacy.

2.4 Automatically Collected Information

Our website does not currently use analytics tracking tools, advertising pixels, or behavioral tracking technologies. Basic server logs may be retained by our hosting provider, Netlify, in the ordinary course of operations. You can review Netlify's privacy policy at netlify.com/privacy

2.5 Information We Do Not Collect

We do not knowingly collect sensitive personal data as defined by the Texas Data Privacy and Security Act (TDPSA), including (i) data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexuality, or citizenship or immigration status, (ii) genetic or biometric data, (iii) data collected from a known child (under the age of 13), or (iv) precise geolocation data (within a 1,750-foot radius).

3. How We Use Your Information

We use the information we collect to: (a) deliver, manage, and improve the services described in your service agreement; (b) communicate with you regarding your account, service updates, and operational matters; (c) process payments and maintain billing records; (d) comply with applicable legal obligations; and (e) protect the rights, property, and safety of OFAI and our clients.

We process your personal information based on your consent (provided when you voluntarily submit information), our legitimate business interests (such as improving the website and responding to inquiries), and legal obligations. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request. Further, in the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information or your clients' information to third parties for marketing purposes.

4. Healthcare Client Data

For clients operating in healthcare or wellness sectors, OFAI executes a Business Associate Agreement (BAA) prior to accessing or processing any Protected Health Information (PHI) as required under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable law. PHI collected through client intake processes is handled in accordance with HIPAA requirements and the terms of any applicable BAA. PHI is never used in outbound marketing communications or merged into automated messaging templates.

5. Third-Party Service Providers

We use the following third-party platforms to deliver our services, and we may share your information with them:

We require that all service providers operate under their own privacy policy and data processing terms that maintain appropriate data protection standards consistent with applicable law.

Additionally, this website may contain links to third-party websites, services, or resources that are not operated or controlled by us. This includes links to partner organizations, industry resources, and social media platforms. This Privacy Policy does not apply to any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or security of any third-party websites.

6. Data Retention

We retain client data for the duration of the service relationship and for a reasonable period thereafter as required for legal, accounting, or operational purposes. When a client relationship ends, we will work with you to return or securely delete your data upon written request, subject to any legal retention requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect and process. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take appropriate measures to protect sensitive information.

8. Your Rights

8.1 Rights Under the Texas Data Privacy and Security Act (TDPSA)

If you are a Texas resident, you have certain rights regarding your personal information under the TDPSA, including the right to:

To exercise any of these rights, please contact us using the information in Section 11. Please include “Privacy Rights Request” in the subject line so we can route your request appropriately.

We will respond to verified requests within 45 days. If we require additional time (up to an additional 45 days), we will notify you of the extension and the reason for it. We will not charge a fee to process your request unless the request is manifestly unfounded or excessive. We will not discriminate against you for exercising your rights.

If we decline your request, we will provide you with a written explanation of the reasons. You may appeal our decision by contacting us within a reasonable period. If you are not satisfied with our response to your appeal, you may file a complaint with the Texas Attorney General.

8.2 Rights Under Other Applicable Laws

Depending on your location, you may have additional privacy rights under other state or federal privacy laws. If you are a resident of a state with a comprehensive consumer privacy law (such as California, Colorado, Connecticut, Virginia, or others), we will honor the rights provided under your applicable state law.

8.3 Authorized Agents

You may designate an authorized agent to submit privacy rights requests on your behalf. We may require that the authorized agent provide written proof of authorization and may require you to verify your own identity directly with us.

9. Children's Privacy

Our services are intended for business clients and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly.

If you are a parent or guardian and believe we may have collected information from a minor, please contact us immediately using the information in Section 11.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of our website or services following changes constitutes acceptance of the updated policy. The effective date at the top of this document reflects the date of the most recent revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

OperatorFlowAI

Attn: Brandon Redmon

Email: brandon.redmon@operatorflowai.com

Business Address: 682 CR 4524, Whitewright, Texas 75491